Patients FAQs

 



Patient FAQs


This section is for frequently asked questions by patients and these are the responses to the queries provided with the practice. 

For further guidance, please call the practice on 01242 501590 or Ask the practice a question via their main website. 


How do I book a routine appointment?

By Phone:

By calling 01242 501590, and selecting Option 1 

Our phone line is open Monday-Friday 8:00am-12:00pm and 2:00pm-6:30pm
 

Online:

        By using your NHS account (through the NHS website of in the NHS App)

        By using the GP online system: SystmOnline


How do I book an urgent appointment?

By Phone:

By calling 01242 501590, and selecting Option 1 

Our appointment line is open Monday-Friday 8:00am-12:00pm and 2:00pm-6:30pm

Our dedicated Patient Advisors will ask what you need with to ensure that you get the right care, at the right time

 

How do I order my repeat prescriptions?

The easiest ways to order repeat prescription are:


How do I request a Sick (fit) Note?

If you've been off sick for more than 7 days complete our a Sick (fit) note request

If you've been off sick for 7 days or less, your employer should not ask for medical evidence that you've been ill. Instead, they can ask you to confirm that you've been ill, this can be done by filling in a form yourself when you return to work. We call this self-certification. 


When will I get by blood tests results?

If your blood test results show that you need more tests or treatment, we will contact you.

Once a doctor has reviewed the blood test results,  you can view the results on the below platforms:


I have just found out I'm pregnant - how do I register the pregnancy and see a midwife?


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